Exchange/Refund
What is the procedure for Return/Exchange?
At theigt, your satisfaction is always guaranteed! That is why we allow exchange and size/color exchange!
This a gentle reminder that our warehouse is based in the US, and we are not liable for any return packages that may cause Custom duty and tax.
After we receive the return package without a problem we will process the refund/exchange asap.
OUR RETURN POLICY
Non-Refundable Items
- Pre-orders are final sales and cannot be canceled or refunded. This is because we
generate shipping postage and prepare your package immediately. Pre-orders are
manufactured based on your order and cannot be canceled once paid.
- Engraved jewelry items may not be returned.
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Special orders (Customized Pieces, Impression Kit, and made-to-order items, free gifts, final sale items, and solid gold items.) are final sales and are not eligible for return or exchange.
- Returns without a theigt Return Merchandise Authorisation will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Custom Grillz Warranty & Refund Policy
Order & Cancellation Terms:
Custom grillz orders will be held for 45 days from the date of deposit. After this period, unpaid orders will be voided with no deposit refund.
Cancellation Policy:
Full refunds are available only if requested before mold impressions are sent to us (minus $35 per mold kit and shipping fees)
Once molds are submitted: a 20% cancellation fee applies (plus non-refundable shipping)
No cancellations or refunds permitted after 45 days from the order date.
Fitting & Adjustments:
Customers have 14 days upon receipt to report fitting issues or defects.
One free adjustment is provided (excludes single/double caps and handset iced-out grillz).
Additional adjustments incur a fee covering replacement mold kit, shipping, and insurance.
Customer Responsibilities:
Provide accurate mold impressions. Poor-quality molds may delay production or incur additional charges.
Remove grillz while eating/sleeping and clean daily (inside/outside) to maintain hygiene and longevity.
Returns/ Refund
The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit. You may return an item within 30 days of purchase for a refund or store credit under these conditions:
* Each order only allows return once.
* We accept returns for refund or exchange within 14 days of the date your item was delivered.
Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
*The products must be returned in new, resalable condition with all original packaging materials. We cannot accept returns on used, damaged, or altered items.
*You are responsible for return shipping and the original shipping fee is non-refundable.
*Although some areas enjoy free postage, we bear the freight for each order ($15-$30), so once the refund is made, the freight will not be refunded.
*For all refunds, a 20% restocking fee will be deducted from the refund amount.
Once we receive your qualified return, we will initiate a refund back to the original payment method within two business days. Depending on your payment method, funds may take 3-5 business days to process.
Criteria for returns:
* *We will reimburse or pay for return shipping only in the event that we have erred. For example:
* Customer received the wrong item.
* The item is broken, and defective. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)*
Please note that to be eligible for a return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 14 days of the date your item was delivered.
Claims for damaged or missing items must be reported immediately or within 48 hours of receipt of your order.
Exchange Procedure
1) Order ID
2) Product name
3) A photo provided that your item(s) are securely in the original packing materials/brand new.
4) The alternative size and/or color of the product that you wish to exchange for.
- Exchange is limited to 1 time for the same item.
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Special orders (Customized Pieces and made-to-order items, free gifts, and solid gold items are not eligible for exchange.
- * Although some areas enjoy free shipping fees, we actually bear the freight for each order ($15-$30), so once the exchange is made, you will need to pay the reshipping fee for resending the new replacement.
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The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.
How do I know the status of my return/exchange?
