Shipping policy

Do you ship internationally?

We currently ship internationally to most countries worldwide.

 

We are available in America, the United Kingdom, Australia, Canada, France, Germany, Spain, Italy, and Japan.

 

For other countries that are not listed above, please feel free to drop us an email and our customer service will follow up with you accordingly.

 

What happens if I need to change the delivery method after placing my order?

Please email us at immediately and we will try our best to get it updated. However, in the event that your parcel has been handed over to our courier partners, they may impose a surcharge of $20- $30 for the re-routing and changing the delivery method.

 

How do I check the status of my orders?

You will receive an initial email notification from us once your order is processed. A second email notification containing the delivery tracking information will be sent to you once your order has been dispatched. You will be able to trace your parcel via the link provided in the second email.

If you didn't receive the email, please email us at and we will assist you accordingly.

 

Why was my order divided into two or more packages?

Your order is overweight due to a large number of items or contains custom-made order products. For overweighted orders or shorten the waiting time, we may split the order and ship it out in several packages.

 

When can I receive the package?

Delivery Time= Processing Time + Shipping Time

 

Processing Time

Processing time differs from product to product. Some in-stock items can be shipped out within 48 hours, while advanced custom orders may take 3-4 weeks. Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details and projected delivery date.

 

FOR OTHER INTERNATIONAL ORDERS

STANDARD SHIPPING: 10-20 BUSINESS DAYS (FREE*)

EXPRESS SHIPPING: 6-8 BUSINESS DAYS ($25 USD)

International Standard Shipping only applies to the following countries:

United Kingdom, Australia, Canada, France, Germany, Spain, Italy, and Japan.

Other international orders are shipped via DHL Express for a flat rate of $30. Please email us at  for questions if shipment to your country is possible.

 

 

What should I do if the package was stolen/lost?

We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities for claims made with the shipping carrier.

If you are still unable to locate the package, please reach out to the shipping carrier, and will file a claim.

Based on the outcome of the claim, we may or may not be able to replace your order.

This a gentle reminder that please contact us if you need another shipment so that you can safely receive your parcel next time.